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CCRA International
29229 Canwood Street
Suite 100, Agoura Hills
California 91301
Phone:
Fax:
818.575.4350
818.889.4547

www.ccrainternational.com


In This Issue:
CCRA NEWS
9 Message from GMS: Net Rate Bookings on the Rise
6 Look Who's Booking CCRA Net Rates
6 Free Hotel Hot Spots
FEATURED DESTINATIONS
6 Net Rate Destinations in Vancouver and Boston
6 The Hotel Wolcott: Over 100 Years of Hospitality History
6 Utell Announces New Properties in Asia
TRAVEL AGENT BUSINESS TIPS
5 Portal Training: Three Ways to Calculate Higher Net Rate Commissions
5 Website Publicity Tips
5 The Humble Postcard is Making a Comeback

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Message from GMS: Net Rate Bookings on the Rise
by Patti Free, Vice President of Global Membership Services

Good news for travel agents!  According to The Consumer Internet Barometer survey, the number of consumers researching their travel plans online versus those actually booking online is growing two to one.  Also, while people are booking airfare online, they are not booking lodging nearly as often.  Hotel booking remains a great area for revenue potential for travel agents.  Adding to the opportunity is the advantage of our Net Rates in even more key destination cities.

As summer heats up this August, we’re looking ahead to fall vacation breaks in scenic, cooler climates.  Our latest Net Rates discoveries spotlighted in this issue are in Vancouver and Boston.  We are happy to announce that the Net Rate bookings on the CCRA portal have been on the rise, and so have the average booking commissions.  Read it to believe it in our latest list of Net Rate booking stars who are earning higher commissions and getting paid faster.  Are you next?  Give the easy Net Rate calculator, covered in this issue’s Portal booking tips, a try.  Share your success stories with us by sending an email to service@ccrainternational.com.  You’re also welcome to send your questions; we’re here to help.

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Look Who's Booking CCRA Net Rates

Net Rates"CCRA is a win win for me and my valued Clients," says Paul McNeill from Travel Planners International in Fairfax, VA. "With the Net Rates, my clients can get a great pre-paid rate including taxes, and I get the guaranteed commission."   

Now there are even more Net Rates available in key destination cities worldwide. If you haven't tried searching for Net Rates recently, take a fresh look. Here are some of the successful Net Rate bookings made in July, in hotels worldwide.

  • Greg Carr from Coral Sands booked in Milwaukee, New Orleans, Pittsburgh, Chicago and S.F.
  • Jennifer Tormey from Trips Travel booked in Charlotte, Orlando, and Nashville
  • Don Connor from Simply Cruises booked in Mestre and Barcelona
  •  Heather Trumble from Tickets and Tours booked in Rome and Los Angeles 
  • Ruth Daniel from Admiral of the Fleet Cruise & Tour Center booked in Zurich
  •  Helen Vacca from Vacation Bound booked in Los Angeles 
  • Paul McNeill from Travel Planners International has booked in Toronto, so far. 

Congratulations to all the agents who are maximizing commissions or offering competitive prices with CCRA Net Rates.  Where have you booked lately?  We love to share your success stories, so please feel welcome to send a note anytime to: newsletters@ccrainternational.com

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Free Hotel Hot Spots

According to WHLA Survey results, the hottest hotel room amenity last year was wireless Internet, beating out other previously top rated amenities such as flat screen TVs or luxury bedding.  In 2006, 82% of hotels offered wireless Internet in guest rooms, compared to just 35% in 2004.   In 2007, you can now find even more free wireless Internet throughout the hotel public spaces including lobbies, meeting rooms, or restaurants.

Leading the way in wireless access is Marriott International. Marriott introduced free Wi-Fi hotels throughout five of their brands in the U.S. and Canada – Courtyard, Residence Inn, Fairfield Inn, TownePlace Suites and SpringHill Suites.  That's more than 1,500 free Wi-FI hotspots.  Marriott first responded to guests' demand for high-speed and Wi-Fi Internet access three years ago with free in-room access. Now, guests at these five Marriott brands can access free Wi-Fi in their properties’ public areas.

Marriott chains offer their best rates through either the GDS or the CCRAtravel.com Booking Portal, without requiring a CCRA rate code. By booking Marriott hotels in the CCRAtravel.com portal, all agents including CLIA agents can receive full commission. 

For more on the availability of free high-speed and Wi-Fi Internet access at international, nation and regional hotel chains, visit www.wiredfreespot.com.

Marriott

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Net Rate Destinations in Vancouver and Boston

Empire Landmark Hotel -Vancouver
Empire LandmarkEmpire Landmark is the tallest hotel in Vancouver giving all guests unobstructed views from their private balconies of the shopping and business districts.  Located on Robson Street, this 42-story hotel is one km (a half-mile) from Stanley Park an ideal location ideal for all visitors.  Empire Landmark has everything you need just a step outside the door- including shopping, international restaurants, attractions and sidewalk cafes. It is no wonder why the hotel is famed for shopping and dining.  Enjoy the Pacific Northwest cuisine in the Cloud 9 Revolving Restaurant on the 42nd floor and C9 Live Lounge featuring cool jazz nightly and tapas. The Spice Gallery Eatery and Sundeck is on street level enhancing the flavor of the city, allowing you to enjoy the east meets west theme.  All 358 guestrooms include coffeemakers, dial-up or high-speed Internet access, and walk-out balconies with city, harbor, or mountain views.  The Empire Landmark Hotel is ideal for guests who are looking to get the most out of their trip to Vancouver!
Pre-Pay CCRA Net Rates  September Net Rates from: $114 
Pre-Pay CCRA Net Rates

Best Western Chateau Granville - Vancouver
Best WesternThe Best Western Chateau Granville is conveniently located in the heart of downtown Vancouver.  Just a short walk to restaurants, theaters, Robson Street shopping, the Financial District and many major attractions, including B.C. Place Stadium.  You can enjoy great food, a bright cheery atmosphere and friendly service in the casual sky lit elegance of Diamond`s Bistro that is open daily for breakfast, lunch, and dinner.  When it is time to relax, catch the sports action on overhead televisions in Diamond`s Lounge, also open daily. Health buffs can enjoy passes to Fitness World Health Club or jogging on the picturesque "Sea Wall" trail which extends from English Bay to world-famous Stanley Park.  Here "Suite Satisfaction" means having your own spacious two-room suite to entertain. Suites feature separate bedroom and living room, a dining area with refrigerator or stocked mini-bar, three touch-tone telephones, remote control televisions with in-house movies, individual climate control and complimentary in-room tea and coffee. Best Western Chateau Granville suites also have private balconies, giving guests spectacular views! *Standard Courtyard Rooms have only one bed available in the Room*
Pre-Pay CCRA Net Rates  September Net Rates from: $164  Pre-Pay CCRA Net Rates
Jurys Boston Hotel-Boston
Jurys Boston HotelJurys Boston Hotel is one of the city’s newest hotels. Modern, but with a nod to the company’s strong Irish traditions, this hotel offers something entirely unique for frequent business and leisure travelers who seek a distinctive Boston address. Jurys Boston is one of the most exciting hotels in Boston. Its design reflects luxurious Irish undertones and its restaurant and stylish bar are the talk of Back Bay.  The Hotel is located in the city's fashionable Back Bay neighborhood.  Jurys Boston is a 1920s architectural landmark, being the former Boston Police Headquarters. The hotel is nearby Faneuil Hall Market, Freedom trail, and Boston Tea Party.  The hotel facilities include coffee bar and lounge, restaurant, Irish Bar, fitness center, business center, and meeting facilities- making the hotel perfect for any occasion.  The elegant bedrooms offer guests the following in-room facilities: high speed wireless Internet access, nightly turn down, in room safe, CD players, alarm clock, telephone, data ports, iron and ironing board, hairdryer, cable TV, on demand movies and for your health benefits the Jurys Boston is a complete non-smoking hotel as of December 2006.
Pre-Pay CCRA Net Rates  September Net Rates from: $305
  Pre-Pay CCRA Net Rates
Millennium Bostonian - Boston
Millennium BostonianStay at Boston's most historic address, 26 North St. at Faneuil Hall Marketplace, where you can experience the history and charm of the Millennium Bostonian’s 201 luxury guest rooms and suites. Known for its superior accommodations and outstanding service, the Millennium Bostonian Hotel was selected as one of the top 500 hotels in the world by the readers of Conde Nast Traveler. Many guest rooms provide European style step out balconies offering spectacular views of Faneuil Hall Marketplace.  The hotel offers guests the luxury of being close to Boston’s Scenic Waterfront, TD Banknorth Garden, Boston Harbor, New England Aquarium, Downtown Crossing, Boston Common, Museum of Science, and Theatre District.  The Fitness Suites are equipped with everything you need to accommodate all your fitness goals. El Coco International Aveda Salon and Day Spa offer an array of services. For fine dining, visit the Seasons Restaurant. The Millennium Bostonian Hotel exceeds the highest expectations imaginable for personalized meeting services and fine cuisine.  Standard rooms overlook Boston's historic North End where you will find Paul Revere's house and the Old North Church. All rooms feature high-speed Internet access, cable TV, pay-per-view movies, refreshment center, bathrobes, oversized bathtubs, two telephone lines with data ports, air conditioning, nightly turndown service, safe, iron/ironing board, and umbrellas.
Pre-Pay CCRA Net Rates  September Net Rates from: $327
  Pre-Pay CCRA Net Rates
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ADVERTORIAL
The Hotel Wolcott: Over 100 Years of Hospitality History

WolcottThe Hotel Wolcott is one of New York City's best kept hotel bargain secrets.  Centrally located on 31st Street, just 3 blocks down 5th Avenue from the Empire State Building, the Wolcott offers a great alternative to Manhattan's high priced hotels.  Some hotels may charge you more than the Wolcott and give you less room amenities.  The Hotel Wolcott gives you the best value, the right balance for your money.  All rooms feature amenities you would expect from a higher priced hotel.

Each sleeping room has a clock radio, in room safe, telephone with voice mail and data port, color TV with pay movies, WebTV Internet access, Nintendo games, iron and ironing boards. There is even free coffee and muffins every morning. The Wolcott is the ideal NYC discount hotel for vacationers.

WolcottThe Wolcott is located in the center of Manhattan, within walking distance to Broadway's theater district, Javits Convention Center, Penn Station Railroad Station, Rockefeller Center, Madison Square Garden, Macy's department stores, Circle Line Boat Cruise,   Toy district, Garments district, United Nations, Gift district, and 5th Avenue shopping. Everything that makes New York famous!

Because public transportation is 2 blocks away, you are a short train or bus ride to other sites in New York City, Soho, Chelsea, Wall Street, Statue of Liberty, Ellis Island, Wall Street, South Street Seaport, Silicon Alley, and the many museums along 5th Avenue.

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Utell Announces New Properties in Asia

UtellUtell Hotels and Resorts welcomed these new member hotels in July 2007.  As a Hotel Partner, Utell offers the CCRA rate, through your GDS or in the CCRA Booking Portal.  To locate these  and all Utell Hotels & Resorts member hotels, look for the UI chain code on your GDS.  Be sure to book the CCRA rate for the best value by selecting CCRA in Amadeus, Sabre and Worldspan or CCRA in Galileo.

Shanghai, China-Broadway Mansions Hotel - 260 Rooms
Broadway Mansions Hotel was built in 1934 by a British merchant. It has a long history of over 70 years. The hotel offers luxurious, comfortable and spacious guest rooms, characterized by classicism as well as vintage style decoration. High speed Internet access is available in every guest room. Located at the interception of the Huang Pu River and Suzhou River, the hotel is sitting at the Northern tip with spectacular views of the surrounding areas.

Asian ImageShanghai, China-Hengshan Hotel - 254 Rooms
The Hengshan Hotel was set up in 1934 and newly renovated in 2006, with typical European architecture. Located in the commercial area as well as the busiest transportation area of southwest Shanghai. The hotel is near the large green land of Shanghai Xuhui district and Shanghai Hengshan Park. The rooms are large and comfortable with high speed network. The hotel is equipped with a sauna, chess and card rooms, gymnasium, beauty salon, shopping centre, business centre, foreign language bookstore and more.

Yancheng, China-Yidu Jinling Grand Hotel - 346 Rooms
Yidu Jinling Grand Hotel Yancheng is next to Yancheng’s Municipal Government building, near Yancheng Expressway which provides easy interstate access to both Shanghai and Nanjing. Located near seaside Yancheng, this location is known for its natural beauty, especially the unique water scenery nearby. Luxury restaurants, a fitness center and other recreational facilities make this hotel the best choice for business and pleasure trips.


Tokyo, Japan
-Hotel Sunroute Plaza Shinjuku - 624 Rooms
Just three minutes’ walk from Shinjuku Station, this hotel offers fine Japanese hospitality and comfortable accommodation. High Speed Internet Access is available in all guest rooms. It is convenient to shopping and entertainment areas, but located in a quieter part of the Shinjuku urban hub. Rooms are efficiently designed, with little wasted space.

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Portal Training: Three Ways to Calculate Higher Net Rate Commissions
Net Rate Commission Calculator – Click on the calculator icon located in the commission column on the screen displaying the Net Rate room type.   You will see a 0% commission to start, this is where you can calculate your own commission mark-up.

3 ways to set your commission mark-up:

1. Enter a % amount.

2. Enter a dollar amount for desired commission.

3Change the final sell rate to the total amount your
client will be billed.

Click on Recalculate to update the commission %, dollar amount and the new final sell rate.

Click on Apply Rates to update all of these fields in the room type row.

Recommendation: Experiment and select the sell rate that will undercut the lowest sell rate your client would have access to, such as the Hotels.com Internet discount rate which you can also view on the CCRA Booking Portal.  This strategy will give your client the lowest possible price, and therefore high satisfaction with your services, while you earn maximum possible commission.  

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Website Publicity Tips
by Mario Sanchez

WebsiteWhen it comes to promoting your website or internet business, you have two main alternatives: advertising and publicity.  Advertising is something you create, pay for and control.  Publicity is something someone else writes or says about you.  For example, if a friend gives you a rave review of a product because he bought it and loves it (publicity), it will carry more weight than if it came through a commercial or a paid spokesperson (advertising). 

In their interesting book: "The 22 Immutable Laws of Branding: How to Build a Product or Service into a World-Class Brand," Al and Laura Ries write about the Law of Publicity.  The authors point out that you build a brand with publicity and then maintain it with advertising.

Here are six ways you can generate good publicity for your website or internet business:

  • Search Engines: users will have more trust in a website if they find it in a bona-fide way, for example through a search engine query. A good position in regular search engine results is great publicity, and it can be much more effective than pay per click results or sponsored listings.
  • Tell-a-Friend Scripts: In the internet world, the equivalent of word of mouth is word of mouse. Few marketing techniques work as well as a recommendation from a friend. You have probably seen those "Send This Page to a Friend" links or forms next to articles and news items. You must incorporate them to your site's pages to make it easy to recommend your site.  There are services like Bravenet.com that offer these scripts for free.  Just cut and paste a snippet of HTML code on your page.
  • Text-Based Ads and Content Links: By now you probably have heard about Google AdSense, the "text based" advertising links that Google serves in millions of websites. Text links work because they "don't look like advertising." They look more like relevant options of a web page's navigational menu. Another way to turn advertising into publicity for your site or business is to get in-context links (links to your site from the body of an article). This link must be smoothly integrated into the copy of the article so it doesn’t look like a sales pitch.
  • Testimonials: People tend to increase their trust in a business when they see that other people just like them have tried its products and services and find them useful. It is important to include the name and email address of the people giving the testimonials, otherwise they will come across as phony, and their effect will backfire. Ask satisfied customers for permission to post their comments and their contact information before using them as testimonials.
  • Press Releases: When writing a press release, you must remember to follow some common sense tips, like making your information timely and unique, present it in a format that will be attractive and easy to understand to the editors, create a catchy headline, use quotes from newsworthy people and write in third person voice. If you don't feel confident about your writing abilities, there are copywriting services that can do a professional job for you for a small fee.
  • Writing Articles:  Writing articles will establish you as an expert in your field and, with time, develop a solid customer base. The trick to turn your articles into effective publicity is to give useful, unbiased, value-adding advice (don't ever stuff your article with affiliate links or bogus recommendations).  At the end of the article, remember to include a short bio with your name, the name of your business, a short tagline, and the link to your website.

Mario Sanchez is a Miami based freelance writer who focuses on Internet marketing and web design topics.  He publishes The Internet Digest, http://www.theinternetdigest.net, a growing collection of web design and Internet marketing articles, tips and resources.  You can freely reprint his weekly articles in your website, ezine, or ebook.

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The Humble Postcard is Making a Comeback
by George Dodge

Once lost in the glitter of the dot com era, both online and offline marketers are rediscovering the value of the simple postcard. Here's why.

If you were a contestant on Jeopardy and the answer was "Postcards," what would the question be?  How about:  "What is one of the most incredibly effective, yet under-utilized methods for driving qualified buyers to your business or website?" Many businesses think postcards are a little old-fashioned in this era of Internet Marketing. However, online marketers are discovering that using email lists as an effective form of marketing is fading fast due to the unfortunate avalanche of SPAM (unsolicited commercial email)!

Consumers are now more stringently filtering out the ever-growing glut of SPAM.  But, unfortunately the software developed to assist in SPAM control is not terribly accurate and a large amount of legitimate communications between a business and its customer base is unintentionally blocked by filters. 

Even if the e-mail does get through, it is often lost among the other 200 or so e-mails in the receiver's inbox and may get bulk deleted.  As a result, e-mail is no longer a reliable method of maintaining contact and building a customer relationship.

Yet, most small businesses do not have large budgets to conduct full-fledged direct marketing campaigns.  The humble postcard comes to the rescue!  The humble postcard can serve both online and offline businesses well, driving traffic to both brick-and-mortar stores and commercial websites.

Most people sort their mail over a wastebasket, dropping the junk mail directly into the wastebasket unopened.  But the postcard is already open!  It is small and easily read at a glance, so the likelihood of the message getting through is increased greatly.  At the same time, the production and mailing cost remain more economical than a direct mail piece sent in an envelope at a higher postage rate.

Postcard advertising and postcard marketing are back in vogue. Marketing postcards can be sent to customers as personalized postcards for any number of occasions, including holidays, birthdays, special events, or special offers.  The simple postcard economically helps keep businesses in touch with their customer base and develop that all important relationship between the business and the customer. Promotional postcards are making a comeback in every small or large business marketer's bag of tricks!

George Dodge is owner of  Postcard Marketing Campaigns a resource site where you can discover how to create winning postcard marketing campaigns for building your business on a budget.

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www.ccrainternational.com | www.ccratravel.com | www.reservationcenter.net
Jim Day
Chief Operating Officer
CCRA GLOBAL MEMBERSHIP SERVICES
Patti Free
Vice President
Nancy Freigher
Manager
Liz Badras
Manager
Lew Faber
Accounts Specialist
Travel Agency Commissions
Toby Whitcher
Sales & Membership Coordinator
Jeff Kirk
Portal Manager
Jeanette Dvorak
Manager Marketing Services
Rob Kunz
Advertising Coordinator
Jamie Blanck
Marketing Assistant
CCRA SUPPLIER STRATEGIES
Mai Meyaart
VP and Managing Director
Benet Henderson
Director, Western Region
Bill Lawrence
Director, Central Region
Nora Britch
Director, Eastern Region

Meet Sam Jinich

Sam Jinich
Programmer/Analyst


Sam Jinich has been with CCRA International for 7 years, working as the Systems Software Administrator in the I.T. department.  Sam joined CCRA International after 15 years of working in various industries:  Entertainment, Real Estate, Hospitality, and Robotics. His company knowledge and commitment help to assure every travel agent and hotelier receive the support they need. 

Sam moved from Mexico City with his family to Southern California 29 years ago.  Sam is happily married with 2 children who keep him very busy.  His hobbies include hiking, playing piano and learning new languages including Farsi and Tagalog.  His favorite travels are to Europe and Mexico.

Sam loves being part of the CCRA family, and his personality and friendly smile make Sam a company favorite!




Q A
Where do I get my
client's travel voucher?
The answer is easy. Your client's prepaid travel voucher arrives immediately in a confirmation email. Look for an email from hotelreservations@ccraonline.com.
The subject line will include an Itinerary #, and the Reservation Confirmation email includes all of the booking details, with reference ID # at the bottom. This Reservation Confirmation serves as your client's prepaid travel voucher.

CCRAtravel.com

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Favorite
Fam Trips


Where have you traveled to lately?
We know that a popular part of your travel agent business is to enjoy an occasional Fam Trip. We'd love to hear where travel agents are choosing to go.  Please share  a Fam trip story, what you like or dislike about Fam trips in general, or where you are planning to go this year.  Write to: newsletters@ccrainternational.com
 
CCRA is pleased to present Fam trip offers in our weekly eBlasts. Click on Travel Agent Specials for the latest offers.


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Look for
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in these Key Destinations

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Prague

Rome

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Monthly CCRAtravel.com
Booking Portal Tips
Portal Training:
How to Enable TRAMS
Portal Booking Tip:
Track Your Commissions
Portal Booking Tips:
Portal 2.0- TRAMS

Portal Booking Tip:
Breakfast Adds Value
Portal Booking Tip:
How to Beat Internet Rates
Portal Booking Tip:
Multiple Room Booking